ECDL FAQ's
top_banner_template vc_banner_1 vc_banner_2 vc_banner_3 vc_banner_4 vc_banner_5 vc_banner_6

1) How long do I have to complete the course?
We estimate ECDL Essentials to take approximately 15 weeks and approximately 35 weeks for ECDL Extra. Each ECDL Advanced module is estimated to take approximately 20 hours.

None of these estimates include examination time.

If you have completed 50% or more you will be charged £25 for every module that you have not yet completed. If you have completed less than 50% you will have to re-enrol as a new learner and pay the full amount.

At least one test must be passed every two months.

The last module must be completed within three years of passing your first module test.

You may lose access if you don't access your course for a period of 28 days.

note: ECDL Testing sessions will take place during term time only (except for our Llanelli (Graig) campus where exams can be sat 51 weeks of the year).

2) What happens if I do not complete my course at the end of the academic year?
Each learner must re-enrol (if the programme of study is not completed) from August 1st of the new academic year. You will be prompted by your tutor to fill in a re-enrolment form that simply needs printing out and signing before sending to the Virtual College. You will be informed if you are required to pay anything – this depends on the time of year that you originally enrolled in.

3) What is the minimum age to be able to do ECDL?
The minimum age for the ECDL or ECDL Advanced is 16 years old.

4) What software will I need?
You will need access to a computer or laptop which runs on Windows XP or Windows 7, and you will need Office 2003, 2007, 2010 or 2013.

Currently we do not support Windows 8.1, however if you have Windows 8.1 we recommend the following textbook "ECDL IT User Fundamentals Using Windows 8.1 (BCS ITQ Level 1)" - click here to order.

The course is not suitable for MS Works, Office 365 or Open Office.

You will need a computer or laptop with access to the internet and you will also need a working email address.

If you wish to enrol on any of the ECDL Advanced modules we have the resources available for 2003, 2007, 2010 and 2013.

Please note however that if you intend to sit the ECDL exams with us that the testing software is only available on Windows 7, 2010 or 2013 (Windows 8.1 tests can be arranged if required).

5) How do I book an ECDL Exam?
If you are based in Carmarthenshire your tutor can provide you with a list of available dates at Graig and Pibwrlwyd Campus

6) What if I live outside of Carmarthenshire?
If you live within driving distance you can still attend one of our test centres. If you live too far away (as many of our learners do) we can help you find a testing centre. The external centre will usually charge you to sit each test.

7) Can I resit a test if I fail?
Yes you can resit once for free at any of our test centres, however subsequent tests will incur a £15.00 charge.

8) What do I need to take?
Please bring some form of photographic ID such as a passport or driving licence ID card. If you do not have either please contact your tutor for more information.

If you can no longer attend after pre-booking a test, please email your tutor as well as This email address is being protected from spambots. You need JavaScript enabled to view it. to cancel your booking and to re-arrange a date. Non-attendance will incur a £15 charge if we are not informed first.

9) Are there any concessions for old age or people receiving benefits?
Unfortunately there are no concessions for part time students.

10) How do I contact my personal tutor for help?
All contact with personal tutors is via email. You are given their email address when we enrol you.

11) Can I sit a test at your centre even if I have not enrolled with you?
Unfortunately not. Coleg Sir Gar and the Virtual College will not accept external candidates to sit tests with us.

12) When do the courses start?
Courses normally start on the first Monday of each month.

13) Can I pay via Invoice?
We can organise an invoice to your employer or other funding body. Select 'Pay by Invoice' from the drop down menu when enrolling and we will send you a form to fill in. Our terms are 30 days of the date of invoice and you are accepting to pay this when enrolling. We can and will suspend access to the course if there are any issues regarding payment of the invoice. Please note, if this happens you will not be granted any extra time to complete the course. When you receive an email from us with your username and password and access to your chosen course this constitutes as 'goods being' received'.

14) When do I have to pay for my course?
Payment must be made upfront and in full before being allowed access to your chosen course. If you are paying via invoice we will process the enrolment once we receive the Purchase Order number or Payment form from you, with the expectation that the terms of the invoice will be met i.e. payment is to be made within 30 days. We will suspend access to the course if there appears to be any belief that the invoice is not going to be made within the 30 days.

 

If there are any issues that you wish to discuss, send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact the helpline on 01554 748347 during office hours (8am - 5pm).